Shipping policy
Shipping Policy
At IDIGEL we are committed to providing a smooth and reliable shipping experience for our customers.
Order Processing
All orders are processed within 1–3 business days after your order is successfully placed.
Orders are not processed or shipped on weekends or U.S. federal holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
For orders shipped within the United States, the estimated delivery time is:
Standard Shipping: 5–10 business days
Please note that delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or discounted shipping rates.
Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Please allow 24–72 hours for tracking information to update after the package has been shipped.
If your tracking information has not updated for several days, please contact us and we will be happy to assist you.
Delayed or Lost Packages
We are not responsible for shipping delays caused by the carrier, weather, holidays, customs, or other circumstances beyond our control.
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us at:
support@idigel.com
We will do our best to assist you in locating your package.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete shipping address and the order has already been shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if a package needs to be reshipped.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product.
We will review the issue and work with you to find an appropriate solution.
International Shipping
At this time, our shipping services may be limited to selected destinations.
If international shipping is available for your location, applicable shipping costs and estimated delivery times will be shown at checkout.
Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
Contact Us
If you have any questions regarding our Shipping Policy or your order, please contact us at:
We are happy to help.